Nyota Cleaners (“Nyota Cleaners,” “we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information when you access our website, mobile application, communication channels, or cleaning services (“Services”).

By using our Services, you consent to the practices described in this policy.

1. Definitions

• “Personal Data” means any information that identifies an individual, as defined under the Kenya Data Protection Act (2019).
• “Client” means any person or organization using our Services.
• “Processing” means collection, storage, use, disclosure, or deletion of data.

2. Personal Data We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

• Full name
• Phone number
• Email address
• Physical address / property location
• Payment details (mobile money, bank transfer, card - we do not store full card numbers)
• Special instructions or cleaning preferences
• Feedback, complaints, or communication records

2.2 Automatically Collected Information

• Device information (browser type, device model)
• IP address and geolocation (approximate)
• Website or app usage analytics (pages visited, time spent)

2.3 Information from Third Parties

• Mobile money or payment providers
• Property managers or landlords (if booking on your behalf)
• Referral programs

3. How We Use Your Personal Data

We use your information to:

• Provide, schedule, and manage cleaning services
• Confirm bookings and communicate service updates
• Process payments and send receipts
• Improve our services and customer support
• Personalize your experience
• Comply with legal and regulatory requirements
• Handle disputes, complaints, and service quality issues

We never sell your personal information.

4. Lawful Grounds for Processing

We process your data based on:

• Consent (e.g., when subscribing to updates)
• Performance of a contract (fulfilling your service booking)
• Legal obligations
• Legitimate business interests (service improvements, analytics, security)

5. Data Sharing and Disclosure

We may share limited information with:

5.1 Internal Staff

Cleaners or supervisors only receive the information necessary to perform the cleaning service (e.g., address, instructions).

5.2 Third‑Party Service Providers

• Payment processors (e.g., M‑Pesa, banks)
• IT service providers (hosting, analytics)
• Customer support tools

All providers are required to protect your data and comply with privacy laws.

5.3 Legal or Regulatory Authorities

We will disclose information if required by law, court order, or regulatory standards.

We do not sell or rent your information to marketers.

6. Data Retention

We retain personal data only as long as necessary to:

• Deliver services
• Maintain business records
• Meet legal, tax, and regulatory requirements
• Resolve disputes

After this period, we securely delete or anonymize the data.

7. Your Rights (Under the Kenya Data Protection Act)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent at any time
• Object to certain types of processing
• Request data portability

Requests can be made through the contact details at the end of this policy.

8. Data Security

We implement technical and organizational measures to protect your data, including:

• Encrypted storage
• Secure payment channels
• Access control for staff
• Regular monitoring of systems

However, no system is 100% secure, and users share information at their own risk.

9. Cookies and Tracking Technologies

We may use cookies or similar tools to:

• Improve website performance
• Remember your preferences
• Analyze usage trends

You can control cookies through your browser settings.

10. Children’s Privacy

Our services are not directed at persons under 18 years, and we do not knowingly collect data from children.

11. International Transfers

If data is processed outside Kenya, we ensure adequate safeguards are in place, in compliance with the Data Protection Act (2019).

12. Changes to This Privacy Policy

We may update this policy from time to time.
Major changes will be communicated through our website or email.

13. Contact Information

For questions, complaints, or privacy requests, contact: